Great product. Comfy and looks as depicted.

OMG I LOVE this sofa! I was scared to buy a boneless foam sofa but am beyond impressed. I bought 2 for a last minute staging where I had to somehow get a whole sofa down an extremely narrow flight of stairs. I let them sit out to expand for 72 hours as instructed, but they still looked a bit wrinkled and smooshed. But once we took the steamer to them... voila! They looked amazing and created a super lounge-y effect. My whole team agreed that the comfort level was movie-watching worthy.

Horrible structure, not enough cushion I’m always falling off of it

it’s basically just a mattress/foam and even after several days, it doesn’t straighten out and fill out all the way. It looks uneven and wonky.

Still waiting on a further call from Customer Service. The dimensions provided are INCORRECT. This is 3.7165 INCHES shorter than it should be - which fundamentally changes the entire use of the sofa. I ordered TWO of these, and was offered a laughable credit for these. I have allowed them to decompress for a week, and there is still no difference in height. Not too impressed.