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Noté 2 sur 5 étoiles.
Avis 1-3 de 3
Noté 1 sur 5 étoiles.
Material is what I expected, different from picture. Sectional looks smaller in person.
Noté 4 sur 5 étoiles.
It’s a great couch just doesn’t look like the pictures
Noté 1 sur 5 étoiles.
I am extremely disappointed with both this couch and the return process. The couch did not look like the photos online and did not meet my expectations once it arrived. Because of this, I requested a return within the allowed return period. The couch was originally shipped vacuum-packed and expanded after opening, making it impossible to put back into its original packaging. I was informed that wrapping the couch in protective plastic would be sufficient for pickup. However, when FedEx arrived, the driver refused to take the couch, stating it would not fit in the truck. After waiting for the pickup and losing valuable time, I was later told that FedEx would not accept the couch because it was not in a box. This left me in an impossible situation. I followed the instructions provided, yet the return could not be completed due to conflicting information between Wayfair and the shipping carrier. As a customer, I should not be responsible for resolving communication issues between the retailer and its carrier. The most frustrating part is that I still have the couch and have not received a refund, despite making every effort to follow the return process correctly. I feel misled and unsupported throughout this experience. I would encourage potential buyers to carefully consider the return process before purchasing large furniture items, especially products that arrive compressed or vacuum-packed and cannot realistically be repackaged after opening. My experience with customer service and the return process has been far more disappointing than the product itself.
Noté 4.1 sur 5 étoiles.17 votes au total
Noté 1.4 sur 5 étoiles.9 votes au total