Pièces défaut de fabrication et des pièces reçu du même côté. Et des pièces brisées

My chinchilla enjoys her new space and it gives her more options to keep some distance from our cats.

This did not line up properly at all when puttting together. The whole thing was warped and it took a lot of improvising to make the locks line up. After all that, my guinea pig did not like it and would not use the ramps anyway.

Love the size. However, door locks do not stay locked, they fall. I have to put a rubber band around the knobs to ensure my small animal does not sneak out.

Extremely disappointed with both the product and my overall experience with Wayfair. My original order was estimated to arrive October 4, but the tracking stopped updating, and I was eventually informed that the package appeared to be lost. I agreed to a replacement, only to discover that it would involve a significant additional delay, which was not clearly communicated beforehand. The replacement also experienced tracking issues. After all that frustration and waiting, I finally received a cage that does not match the advertised product. The description specifically advertises secure metal locks and magnetic door fasteners. However, the cage I received has basic hook-and-eye latches, which are not what is shown in the product photos, and the doors do not magnetically fasten as advertised. The overall construction quality is also disappointing. There are noticeable gaps throughout the enclosure, poorly fitted sections, and misaligned wooden framing. For a product designed to house animals, these are not minor cosmetic issues. Properly secured doors and a well-constructed enclosure are essential for an animal’s safety. At $219.99 CAD, I expected much better quality and, at the very least, to receive the product that was actually advertised. Between the original shipping problems, the replacement delays, misleading product description, and disappointing construction, this has been an incredibly frustrating purchasing experience. I would not recommend this cage, particularly for anyone looking for a secure and reliable enclosure for their animals. The product I received falls well short of what was advertised.