Grattoir Palm Tree avec boules roulantes à deux voies - Arbre à chat compact 19,7 po avec poteaux en sisal, perchoirs moelleux, jouets suspendus et teaser de plumes, base en pin robuste pour chats d'intérieur (bois naturel)

I’m only giving a 3 out of 5 for this item because it’s missing pieces in package that would make the balls two tiered but will have to improvise. The missing pieces change the height so at the top of the palm there is a hidden screw butting out from top! I will write them to see if they care about that. But ultimately it would be very nice if all pieces were included

This is such a cute product, but it was sent without all of the parts and while trying to get the replacement parts it went out of stock and can't be sent to me. So now I'm left with an incomplete product. The 2 top plates that complete the cover for the top row of balls was not included. The part list also has 8 "bowls" listed, but that isn't included on the actual build instructions so I'm not sure what that is supposed to be. I went ahead and built this as best I could without the missing parts, so I ended up with only one working track for balls (the lower level - you can see the upper level in my photos but the upper tracks are open because the cover is what was missing). It otherwise went together easily. It would have been a really nice product if it weren't for the missing parts - it has a nice stable base and provides plenty of enriching toys.