I hired someone to come install my deck tiles and two of the seven of the boxes that arrived a few days later on my shipment were a different color. I ordered the "Natural" to match a deck that was built beside the area and by the time I knew that I was shipped two "Brown" boxes and went back to my order online it showed I had ordered "Brown". I know I ordered the "Natural" and now the "Natural" are "Out-of-stock" and I have a patio that is 3/4 of the way completed. The first person I spoke with when I called two days ago told me someone would contact me within 24-48 hours. After waiting 48 hours and hearing nothing I called back and the second lady wasn't so nice. She said it was 3 to 4 business days and and I hadn't waited long enough to call again because the day you call doesn't count as the first day. She also said they would contact me as soon as they could get to it, that sometimes it took longer. She said if I called back I would liekly get the same response she had just given me and I should just wait to hear from them.
I was not impressed with the customer service I received on the second call. But there is nothing I can do about it since there isn't a store here where I can go in and voice my concerns in person.
I think I would like the pavers if I could just get the other two boxes and finish my patio, but as foro now I am giving it 1 star. I will of course update my review if their resolution department steps up and acknowledges my issue and resolves it in a timely manner. If I have to have my 4th of July party with a 3/4 completed patio, all bets are off and I might have to file a complaint with my bank to get my money back for all of it.
Dissatisfied Customer Awaiting Resolution
