First one (it's previous model is DLS Discovery) leaked water from the base after 2.5 years. I then bought this Horizon model which worked for 1.5 years and then no warm water. Biobidet support outsources warranty support to Toiletland in Canada. It replied my email but no more responses since then.

Very happy to purchase this bio bidet. It’s very convenient and easy ti install.Would recommend to family and friends.Thank you bio bidet.😀

Replacement for 4 year. Warranty honored, then replacement had 1 issue. Prompt attention and now this works like a charm especially the automatic seat opener which opens GENTLY and seat always warm and spray has been adjusted to washing and cleaning perfection. Although this bidet is a little pricier than some of the others I would recommend because this product has a 5 year warranty and most others have a 1 or 3 year warranty.

The Bio Bidet Horizon Bidet Seat is a disappointment. It was received as an upgraded replacement of a product, which worked beautifully for almost three years—until it didn't. Unfortunately, the only things that work on this replacement are the seat cover opening when I enter the bathroom, closing when I leave—and the whistle! Most important, as I am the only user of this bidet, the FRONT, which is indicated by a female figure is not properly directed for a woman. It is directed in the same position as REAR and cannot be adjusted in any way with the remote. The NOZZLE POSITION is directed to the REAR as well, and does not adjust.

The control is easy to use. Setup was easy since we already had a previous biobidet that we were replacing. Auto toilet lids are convenient. No complaints, works well.