We haven’t installed these yet, but they look great and they feel solid. Very happy with these!

Much better, I love how it looks and how it works. Perfect

Perfect match to other door hardware.

Works well but the finish (black) scratches easily

Subject: Urgent Complaint Regarding Order #4334996375 Dear Wayfair Customer Service, I am writing to you for the second time, and I must express my deep frustration and disappointment with how my order has been handled. I placed order #4334996375, which was guaranteed to be delivered within 3 days, with a promised delivery deadline of November 26. However, your company has failed to fulfill this promise, and the experience I have endured reflects either deliberate deception or utter unprofessionalism, both of which are unacceptable. Here are the issues: I received a notification stating that only part of my order had been shipped. The portion that was delivered appears to be the second (rear) part of the lever described in the product details. However, it does not match the face image shown on your website, which depicts a rosette without installation holes. Instead, the item I received features installation holes on the front side of the round rosette and is displayed in a reverse position compared to the specifications provided for the RD Passage Door Lever with Round Rosette (Grade 3). The rest of my order remains undelivered. I have already contacted your company multiple times, and I still have no clarity on when—or if—I will receive the remaining items. I interpret this situation as either: Fraud: Deliberately misleading the customer to sell an item that does not match its description, or Blatant Unprofessionalism: A complete disregard for your clients and their time. Both scenarios are intolerable, and I demand immediate action to address this issue. I expect your staff to take swift and decisive action to resolve this matter. Specifically: Ship the remaining items from my order within 2 working days, ensuring they match the original specifications advertised. Offer compensation for the stress, inconvenience, and moral discomfort caused by the improper handling of my order. This could include a bonus or discount as a gesture of good faith. This level of service is far below what I expected from your company, and I urge you to take this complaint seriously. Kindly respond promptly with a clear resolution, as I will not tolerate further delays or dismissive behavior. Sincerely, Igor