Toilette de base Duravit No.1 Basic - chasse double 2188010000

Arrived broken. Disappointed as now have aggravation of retuning very heavy item and getting a replacement

Great toilet if you need to save space we installed in a tiny basement bathroom that was converted from a half bath to a 3piece so every inch was at a premium and this is about 6 inch shorter than a standard toilet so it really makes a world of difference.

I order it and it arrived in a big box that looked fine. When the technical came to install it and we opened the box, it was completely smashed in pieces even if it was packed in a double box. I got a replacement, it was very easy on the web site. The new one arrived after 5 days, which was fine. I found the box in front of my door, the delivery people left. The box did not look good like the previous one since it looked fragile and not the previous double box. I touched and I immediately understood that it was in so many pieces inside. I did not even opened the box and asked for refund. I realized that I needed to pay for the return shipment and, what is crazy, that I have to go to the shipping company office. The box is heavy. Crazy. I will never order anything from this company. They made it twice wrong and I have to get help to bring a super heavy box of a smashed item to the shipping company. Unbelivable

Perfect