I’d like to file a complaint about how this order was handled. I called 3 times in an attempt to change the address: first one right after I placed it; second - the next day, and both times it was confirmed that the address would be changed. When I called the 3rd time, it was when the online tracking system showed that the order was due to arrive later that day, Aug 15th, at the wrong (original) address. The customer service rep said they had no record of address change. The rep then put me on hold to speak to UPS, and our call got disconnected. I didn’t receive a call back and called again, spoke to yet another agent, and that’s when I was told that the item had to be returned to the warehouse. That was last Thursday. To make up for this inconvenience, the agent said she will expedite shipping from warehouse to the new address at no extra cost to me and the item will be delivered on Monday, August 19th. When I checked the order tracking system on Monday, I saw that the item is being shipped via regular ground and is scheduled to arrive Friday (tomorrow). Item arrived 1 days earlier in the end. I wanted to emphasize how upset I am with the poor record keeping and communication system of Wayfair.