Porte-serviettes sur pied Poolside EYO1-1105

I had to re-order as our first box arrived with parts missing and it was brown not White as we ordered. Wayfair nicely credited us and sent a second box. However, box #2 was also brown and I have no clue if all the pieces were in the box. I just opened the top to check the color and saw it was wrong, checked the color on the outside of the box and it was brown. I called to let them know and they are returning my money. I have yet to receive a free return label. What a waste. All of my other orders have been so great. This made me sad.