Baignoire 59 po x 29,5 po 2100-59-70

This review is with respect to the horrid customer service I have received from Wayfair and its affiliates. I scheduled a "room of choice" delivery for this tub (given the size and weight). My initial delivery date was rescheduled as I was told that more than two people were needed to deliver this tub, yet, on the rescheduled date, only two men were there to deliver the tub. When entering my home, the men dropped the tub, not only damaging the tub, but my home as well. After dropping the tub, I was given an ultimatum: sign this waiver, or we will not perform room-of-choice delivery (upstairs). So I signed the waiver. Now, not only will Wayfair's insurance company not open a claim to pay for the damage to my home, Wayfair will not provide more than a 20% discount on the damaged tub. I am out more than $2,000 on this bathtub and the damage to my home. This has been the most awful experience. Never will I be using Wayfair again, and I will be sure to share my experience will all my friends an family.