Arrived early, which was good. The unit required was mis-identified by the contractor, so needed to be returned which was bad. The return shipping charge amounted to about 25% of the cost of the unit Last time I use these guys, there are plenty of other options that accept returns without ship charges if there are issues.

Great quality. Easy to install on first attempt

Having trouble with the mixing valve. After SEVERAL attempts, water is still not as hot as we would like

High quality; easy to install; clear instructions.

Beautiful finish, nice hand, great machinery, overall great quality