All connections need washers but only two came with the shower. It’s cheap plastic and I hope it lasts.

PARTS LIST AND INSTRUCTION BOTH MISSING THE PLASTIC WASHER BETWEEnN CRAPY PLASTIC NUT AND SHOWERBALL .THAT HOLD ALL THE WEIGHT THEN CONNECTS TO SHOWER ARM BOTH PLARIC WASHER AND PLASTIC NUT ARE POORLY MADE AND YOU CANT FIND ANY PART NUMBER FOR THAT NUT AND DOESNT EVEN SHOW PLASTC WASHER .THE WORST DESIGN HAVE SEEN IN MY 30 yr OF PLUMBING

When we bought this shower head and were installing it, the shower head wouldn't go on and we noticed that the tread was stripped on the one we bought. I threw away the packaging so I didn't think that I could take it back without that, But I do have my receipt. can I get a new one sent to me?

Strong water flow. Easy to install. Unfortunately, the handheld sprayer sometimes falls off the magnetic coupler because the unit is too close to the shower wall. Adjusting the position of the sprayer’s hose connection to the unit or modifying the shape of the sprayer should solve the problem.

We bought this unit in June of this year and had no problems until now. When having the water coming out the of main head and switch to the hand shower unit and click the hand shower to stop the flow of water, it now sprays out through the back of the shower head swivel. I disassembled the leaking area and found that the seating washer has been cracked in half. I looked at replacement seating washers, all have the same crack that allows water to spray back against the wall.