AI customer service is very slow and inconvenient. For simple product return/replacement it took me an half hour texting back and forth. Back in the days I would call customer service and talk to real person. The same issue would be resolved in less then 5 minutes. I'm very disappointed with customer service.

I purchased this to replace a pre-existing delta shower handle and my only complaint is that the handle in the off setting falls in between the hot and cold water symbols, as opposed to pointing towards 6 o’clock when the water is off. My plumbers told me that that is a Delta limitation as opposed to this faucet limitation So when you turn the water on, it goes all the way to approximately 11 o’clock in past the hot water symbol, which is approximately at 3 o’clock

Exactly what I needed