The rug was damp when I received it. The underside was full of spots of mold. The chat bot return process was frustrating and took over an hour. I never was able to speak to a live agent, but supposedly FedEx is picking it up in the morning.

I would love to actually receive this rug in usable condition but Wayfair continues to ship me the SAME mold-covered rug REPEATEDLY. The first time I received it, it was stained and covered in mold. I shipped it back to them as requested. Weeks later, the day the replacement was supposed to arrive, I was informed by FedEx that Wayfair accidentally shipped the replacement rug back to themselves, so they wouldn't be delivering it to me after all. I finally got a THIRD rug shipped out to me and today it arrived - what do you know, its the EXACT SAME MOLD COVERED RUG that I shipped back to them originally. Even in the same beat up box I got the first time with my own return label and tape job from a month ago. How on earth they managed to ship the same damaged rug to me multiple times is beyond me. Its actually borderline impressive. Then customer support had the audacity to ask if I'd like a FOURTH rug shipped. When I asked for a refund they inquired if I would like the refund in store credit. LOL. And of course, its still on me to ship back the damaged rug to them, YET AGAIN. Absolutely absurd customer service.

Love this rug! Great quality and great price. Placed in our sitting room that hasn’t been finished yet, so I can’t speak to traffic patterns, wear, etc.

Much softer than I imagined. The wool & jute combination is perfection.

Put this rug in my "dining" area (my apartment is kind of a strange set up, this is a high-traffic area with a small cafe table in a corner) and it is so great! It works great for lots of traffic, not showing a lot of dust/dirt, but is surprisingly soft to walk on without shoes. The very neutral color lends itself to be versatile to open spaces (like my room), as well as allowing you to change up the colors in a room while not having to replace the rug. Highly recommend :)