I’m really disappointed with this purchase. I ordered a rug that was clearly shown as green in the product photos but what I received was brown and beige. When I called the customer service, the representative agreed it was the wrong color and re-ordered it for me
Unfortunately, the replacement rug arrived, and it was the same exact brown and beige color again! When I contacted customer service, a second time the rep initially insisted it matched the picture until I pointed out again that the listing clearly shows a green rug. She eventually acknowledge the issue, but said that if she re-ordered it again, it would still be the same beige brown color
at that point I decided to return it.
While the staff was polite and apologetic there was no compensation offered for the inconvenience, wasted time or frustration overall a very disappointing experience and I wouldn’t order from them again based on this.