I’m sure the bed is fine - we haven’t been able to use it because of the false advertising that the bed would come fully assembled. We assumed we might need to put two pieces together, but that is incorrect. You will end up pulling the entire bed together. After reaching out to the support team. They confirmed it should be fully assembled, just needing installation. They said they could send a new bed that was fully assembled and I requested they confirm it wouldn’t come in pieces as the boxes were too heavy for me to lift by myself and try to return. They confirmed they would only send a replacement if the bed was to come fully assembled. However, they did not actually confirm as they had said and the bed showed up again, not assembled at all. If we had wanted to assemble the bed we would have purchased a less expensive option knowing we would need assistance to put the bed together. However, now we have the hassle of trying to find someone to help us get the bed back to the mailing office as it is too big to fit in any car safely. Needless to say, I would not recommend this bed unless you are planning to spend a couple days if not longer putting it together. To be determined if it works well, I’m quite pregnant and won’t have time to put it together until after the baby (which is why we needed it).