Houck 6 - Person Butterfly Leaf Dining Set

We had high hopes for this table but it came with some damage to the table top edge. More importantly, the 2 extendable sides didn’t line up so when not extended, the inside corners jutted out. The wood of one of the corners was damaged where it juts out. We reported this to Wayfair and customer service was great sending us a replacement table. But the replacement table turned out even more damaged than the original table. The extendable sides still don’t line up when closed and there is damage to the edge of the table top. The packing box was super shredded upon arrival and the extendable sides were taped closed with regular packing tape. When removing the packing tape from the wood it pulled off the finish. Refer to the photos here. Besides the extendable sides not lining up again, I think most of the damage could have been avoided if more care was taken with packing, wrapping, and boxing of the product. We can’t totally blame FedEx either. The parts inside the box were not secured properly so they were undoubtedly banging around in transit.

SOOO DISAPPOINTED! I had to wait 2 months while my REPLACEMENT was backordered, finally received the replacement, and it's literally broken in the same spot as the first (& an additional spot as well). They're clearly over tightening the screws (& crooked at that) at factory and wasting their product. Unbelievable.

Table came damaged table sits very low. Not very pleased with purchase

Just what I was looking for. Comfortable and well constructed.

The table is cute. It's easy with the built-in leaf. But, they're packaging practices leave something to be desired. Everything's in big boxes. With absolutely no bubble wrap or cushioning to protect what's in the box. When my table arrived it was cracked. Granted they took some money off. But if it was packaged better it could have survived the shipping process. I let them know I didn't get instructions, or the hardware for the bench. So they sent me another one. Told me to donate the first. Or do with it whatever. But if they would have told me that the hardware for the bench was under the stapled lining. Could have saved us both, a lot of trouble. They really don't know their products. That might be something customer service could be trained on. And also, packaging practices could definitely be improved.