I love the white warm color of this ottoman. However, the cushions are attached to the base using Velcro, which does not provide a secure fit, resulting in sliding. This issue led me to deduct stars from my rating. Upon arrival, the product was well-packaged and easy to assemble, with the cushion being vacuum-sealed and requiring a couple of days to fully expand. The legs are screw-on and attach with ease. The ottoman is plush, oversized, and comfortable for placing ones feet. There are two slits on the base, but no instructions or additional parts provided. I will contact Customer Service to inquire about the missing components. At this time, I would not recommend this product.

The first thing that worried me about this ottoman was that the hardware had broken loose from the container and was scattered throughout the box. There were no instructions included but the legs are pretty straightforward to attach. Like many other things that are shipped commercially, the cushions are vacuum packed so they came out of the packaging, very wrinkled and misshaped. Their appearance is improving all the time and I’m hopeful that this will resolve itself. Overall, it’s just not that attractive, but I’m sure it will be functional.

The Ottoman by 14 Karat Home Inc. Is a very nice well made sturdy ottoman. We couldnt find any manual but it was simple enough to screw in the 8 screws for the feet of the ottoman but there are 2 metal bracket and there are 2 slots in the bottom platform of the ottoman but we cant figure out how it is supposed to be installed. The pillow tops were vacuumed pack and have weight to them very well made and nice material. Our dog loves it! There are velcro on the bottom of the top pillow and the middle section. They can be removed and used as floor cushions too. Very versatile ottoman and perfect size for our oversize chair.