For the price, this couch was THE biggest disappointment. The leather was cheap (almost like plastic) and it sat like a futon (super hard/firm and didn't have any luxury feel to it). The headrests were also extremely jenky. They'd make a loud sound every time you tried to pull them up/down, and two would keep popping out. I also had to really use a lot of force to get the headrest down and back into the slots. We had such high hopes. Needless to say, we returned it. Absolutely do not buy this couch.

Amazing couch