here is my situation. i am moving to a new place in a couple months and decided to order this sofa because i love it. i have to have it delivered to a friends house because i am on call for work every day and it has to be stored somewhere else until i move to my new place. that being said i recieved my first delivery of 4 pieces at the end of January and one of the pieces was damaged. i called wayfair and reported it. they initially told me to dispose of or donate the damaged piece and they would send a replacement. i found a friend to help me move 4 pieces to the place it was being stored. the day before i received the replacement i was called and told the damaged piece needed to be returned. upon the delivery of my replacement i opened it and it was damaged as well. i called again and was told that i would have to return this piece as well and they would send another replacement. after a back and forth on the phone with customer service i was able to get pick up scheduled for the same day for both pieces. originally they had scheduled pickup for 2 different days......bogus! upon delivery of the third replacement piece i opened the box and again there was damage. i called wayfair again and requested white glove delivery as this seems to be a ongoing problem. i was told this service was unavailable for this item. i am now waiting for a 4th delivery and am not real positive that it will be acceptable. i requested the shipper would open and inspect the piece before shipping but am unsure if it will happen. as a side note wayfair has issued a 10 discount on the total order but if this keeps happening it will not be worth the trouble and the entire sectional will be returned. i will amend and update this review as needed

There was only 1 other review on this particular couch configuration.. . And the writer said their pieces arrived damaged. I took a chance and order it anyway because it fit my weird space constraints, and 2 of the 4 pieces arrived with the seat discolored. Like heat marks. And, those same 2 pieces were missing the feet. Seems like the other review was a cautionary tale. I will update this review if the issue gets solved.