Customer service unhelpful. Constant and loud clicking noise when lights or fireplace are on.

I absolutely love this piece! I found it fairly easy to put together. The fireplace is beautiful and makes our living room feel so cozy.

Great piece, came exactly as described. Just a few blemishes on the finish is why it’s a 4 instead of 5. I would recommend this to others.

Here's the thing: this is an absolutely BEAUTIFUL piece of furniture. Truly. It's aesthetically exactly what I wanted. When I opened it I was hugely impressed by the sturdiness of the pieces and thought it was real wood until I saw an unfinished MDF side - it's just super high quality MDF. A couple of things knocked stars off for me. Firstly, the legs (or at least the fixtures that connect the legs to the rest of the console) aren't quite sturdy enough. I tried to slide the unit on my carpet to move it 6 inches and both of the legs stayed in place and broke under the weight of the console, rather than holding firmly in their connection and sliding with the rest of the piece. I have the legs delicately placed under the console now and they're holding, but am afraid to continue moving it without someone to help me lift it entirely off the ground (it's heavy) and don't think it'll hold forever. They did provide wood glue with the packaging, which I wish I'd used in retrospect, but the instructions never specifically called for it. Brokenness not pictured because I don't want to risk damaging the legs more. I really wish the fire looked more realistic. This is probably a carryover from wishing I had the finances to install a real gas or wood fireplace, but the fake flames on this aren't quite doing the trick for me. The remote also does not work, it came with a dead battery that I will need to find a way to replace. It does put out good heat though as a fancy looking space heater.

It looks more expensive than what it is easy to assemble. It comes in two boxes.