Banc Eloise

Great looking furniture. Our first one was damaged when delivered. But Wayfair custom service is super good and get us a replacement delivered a few days later.

Very disappointed with the experience on this. The first bench received had improperly sealed panes and was cracking when opened. Wayfair was able to send a replacement but the second one (pictured) came with large visible chip, peeling of the finish, and other damage. We’re ultimately going to keep it and try to patch the large chip with wood filler but still TBD if I will get a partial refund for this damaged item.

Packaged was delivered outside of my building which was unfortunate but the bench came in great condition and it's beautiful and solid. Love it.

I believe the bench would have been great had it arrived undamaged. Unfortunately, as you can see in the photos, all 4 joints were broken and the bench is unstable and as aesthetically poor quality. I have a ticket in with Joss and Main and I hope they make this right, but it’s annoying to spend so much money to get a broken product.

I ordered two of these as we have a large entryway. I am disappointed; they are chipped in multiple places and will need some furniture marker (or something) to fill in these areas. They are really heavy, but don't seem to be put together very well. They wobble, so we will see if there is a way to make them more sturdy...they may have some screws we can tighten. But, overall, aesthetically appear to be a bit beaten up. I'm glad I got them on clearance and did not pay the original cost. Probably too heavy to return. May have to look into that.