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I am so very disappointed with Wayfair and their customer service. I ordered my son a bed as his christmas gift with assembly. Unfortunately, when the assembler came, he found out that what was shipped to me was not a bed and in fact a wardrobe. A "new" bed was then sent to me, which now would be assembled way after christmas. The assembler came to assemble the "new" bed to find that the bed in the box had broken pieces and was definitely used. We now had a wardrobe and a broken bed in my son's room while he slept on the floor. Wayfair representative, Debbie, at first seem very nice and very apologetic. However, as time went on, she seemed to be annoyed to deal with me. She will probably say that she did everything she could. However, I could not find a bed in that price range and beds that I did find that were the same color that I needed were much more expensive. The right thing for wayfair to have done was to match the price of any bed that I wanted especially after the disaster that had occurred. Instead, they were willing to give me a 10% discount. That's a normal coupon!!! I urge everyone not to give wayfair their business. It's obvious that they work with vendors that don't care about a product and wayfair that does nothing to help their consumer. I will never shop here again and will be sure to tell all of my friends and family about this experience so they don't have to go through it. The icing on the cake try to explain to your seven year old why santa brought the wrong item. And then it was delivered again afterwards broken. THANKS FOR RUINING CHRISTMAS WAYFAIR!!!