Leaving a review more on Wayfair since they have apparently disabled Google reviews on the company. The sectional I purchased had some issue but if Wayfair addressed them like they should, this would probably be rated a 3 or 4 but, factoring in Wayfair's (lack of) customer service, I drop it down to a 1. Bottom line is that no technicians were available in my area to fix the sofa so Wayfair offered me a partial refund to get it fixed myself. I tried to accept....the problem being, I had been a victim of fraud so my original payment method was unavailable for the partial refund. I didn't want a store credit because I'm all done with furniture purchases for the near future. Wayfair apparently can't credit a different card.....if identity verification was the issue, I uploaded an alternate card to my Wayfair wallet through their portal, I could have provided driver's license, birth certificate, blood sample, etc. but, nope....can't do it. So then I said, fine....send me a check. Was told that they need to process the original problematic card first which, even if it DID go through, would leave me with bigger issues. Then, assuming that fails, after a week or so I HAVE TO CALL BACK AGAIN to request a check, which would then take them 4-6 weeks to process. Since I've run the finance department of many companies, I told them that, although I thought 4-6 weeks was ridiculous, to just get someone to try to approve going straight to the manual check so Wayfair didn't compound the issue and, when the representative told me she couldn't do that, I asked to speak to someone who could authorize issuing a check. She said NO ONE could authorize it. I asked her if the CEO, Mr. Shah, called her and instructed her to issue me a check, if she would tell him no. Obviously conceding the issue that SOMEONE in the company could inject a little common sense into this process, she instead said "he would never call to ask that." So now I'm left with a broken sectional, the suspense as to whether I'm going to get the privilege of calling them back to request a check in a week or 2 (and then wait 4-6 weeks for it) or if I'm going to get to revisit the headache I thought I was done with following my credit card fraud, an ulcer, and a little less hair than I had then when I started dealing with Wayfair customer service.

I love my couch recliner sectional. It has a nice quality look and feel. Im looking forward to using it and find it very comfortable.

Very comfortable

Sectional is nice, but not worth $1900.00, delivery guys were great though.

The quality and material is excellent. Please have a professional assemble so you can experience its true functionality