They only delivered 3 out of the 4 pieces of my sectional — leaving me with an incomplete, unusable sofa that I had specifically ordered for an event. The missing piece couldn’t be delivered for two weeks, which completely defeated the purpose of the purchase and forced me to scramble and buy a replacement couch elsewhere at the last minute. When I contacted customer service, their solution was to only charge me for 75% of the order, since I had only received 75% of the pieces. That response was completely inadequate. A partial refund doesn’t come close to addressing the major inconvenience, wasted time, and additional expense I incurred because of their failure to fulfill the order properly. Given this experience, I will not be trusting Wayfair with any significant purchases in the future. The lack of reliability and poor resolution process makes them a risky choice for anyone who needs their order to arrive complete and on time.