Terrible nightstands, terrible experience with them, and terrible experience dealing with Wayfair support as well.
To start, we received the nightstands badly damaged, with obvious signs that they were a used and returned item missing pieces, scratches, missing packaging, haphazard placement of parts. We returned the set for a replacement, but the replacement set was also damaged and missing pieces with the same clear signs of having been already used.
But even if the nightstands had arrived new, there were still glaring craftsmanship issues. The drawers are not interchangeable across units, demonstrating poor and inconsistent construction quality, a lack of standardization. Then, the legs are clearly designed to be set in at an angle, but the holes drilled into them were drilled straight on, forcing an ugly gap between the leg and the bottom of the nightstand.
Wayfair customer service was also horrible to deal with here. It really shook my faith in this company. We were promised a full refund with an escalation to likely not mandate a return, due to our inconvenience with these. However, no sooner had I gotten off the conversation with the representative, an email came in requiring a return. No escalation had occurred
. The promise of one was a lie to get me to end the customer service interaction.