I ordered a chess set for my grandson for his birthday. He picked out the one he liked. Really attractive: solid while pieces and brown swirled marble pieces. Very rich looking. The set arrived even before the expected delivery date. Very, very well wrapped. Very impressive. Felt chest most impressive. IF it had the set I ordered, the experience would be five star for sure. However, a black and gray set arrived. Solid black pieces dull but okay. Grey swirled marble pieces? Depressing! I do mean the combination was truly depressing. My grandson has been asking every day if the set has arrived. My conundrum: do I send it back in case this was a mishap or do I show it to him? I’m not inclined to do that because 11 year olds are near-goal, near-reward oriented. He might say to keep it but down the road feel the disappointment of not getting what he chose. All that is on the shoulders of the manufacturer. Wayfair, to their credit, did tell me that if I returned it (which they are happy to have me do. Well I doubt happy, but agreeable at any rate), they can’t promise the next set will be the one ordered if it turns out that particular set is not in stock. The point to remember here is that Wayfair acts as a distributor for manufacturers. They are not in charge of the item the goes out. They can offer good customer service but in some cases (such as mine) they don’t have total control.

Just beautiful!!!! So well packaged!!!!! It arrived in pristine condition!!!!! We love the quality of the craftsmanship of the carving!!!!!!!

Early present for my son. He's used it often!

Stones are different textures some highly polished others dull and Matt finish. and the board is smaller than stated.

Special gift with value for for recreation, decoration and longevity.