The issue is the table arrived damaged, 2 chairs were damaged and one chair back had 2 legs not even the same height so it wobbles. When I contacted customer to send replacement parts I was told the would send a whole new table and chairs if I packaged up the damaged one and sent it back. I explained that the box has been recycled and there is no box big enough to pack it back up. Secondly, the whole weighed about 150lbs. There was no way I would be able to lift that to take it somewhere to be shipped back. So, it makes sense to me that I now am able to use 2 out of 4 chairs and the table has some damage a 50% refund should have been offered...I mean I can only use 50% of the set. Nope they only offered 30% refund. I find it hard to believe this company can't afford the 20% difference or to just send replacement parts which would have been the best customer service step to take.