Poorly made. The product arrived with extensive damage. It had to have been damaged during manufacturing. The product was packed really well, and there was no damage to the packaging. Each draw had damaged, there was damage to places in the back area, and one of the legs came badly striped out. I would not recommend this product.
I called customer care, which I had difficulty finding a actually number for. None that I could find on the website. I then took and sent pictures. Was then told they could send me parts to fix the damage. I found that to be ridiculous considering the extent of the damage, and I shouldnt have to fix the damage. I was then offered a whole 25offrefund, which I felt was not adequate considering the damage. So, to get a full refund. I have to repackage it, take it (instead of them having it picked up), and go down to FedEx to have it ship back to Wayfair. The product is not light. They should arrange for it to be picked back up.
I have purchased many products over many years from Wayfair. This has been the worst experience I have had after receiving something damaged from them. I dont know if they have changed their policies and procedures. Previously, they apologized for the issues and told me to keep the product or donate it, and then I was given a full refund. I have only had issues three other times with an order in almost 15 yrs. This is why I have continued to purchase items for my home from them and recommended the company to others. Im not sure if I want to chance purchasing anything from them anymore. Especially furniture.
