Tavel Upholstered Bed

Horrible experience Wayfair. The two gentlemen that delivered my bed were extremely kind and Jocilyn the manager that handled the replacement was extremely helpful but in all I wouldn't purchase from Wayfair again. The bed was delivered with no hardware on Saturday after I was asked via email to have my existing bed removed from the room. Delivery team called customer service, the initial representative asked if I was wanted to return the bed or go to my local hardware store and purchase the hardware that should have come with the bed. At this point I have no bed to sleep in and I have two extremely large boxes in my primary suite. Jocilyn created an order for the hardware, keep in mind there isn't an option for next-day or two-day shipping, I was advised I would receive the hardware around September the 6th, the delivery was on August 31st. Seven days without a bed, my mattress against my bedroom window ... its all just unacceptable. This is the second time I've ordered the bed, the original order stated the items was instock and would deliver in three weeks. When I checked after three weeks it was on back-order not to ship for ninety days. Again, this is just unacceptable, I'm a 53 year old woman sleeping on the floor. I will never shop with Wayfair again and anyone reading this review shouldn't shop as well.

Gorgeous bed. My clients were thrilled. Excellent quality