Very unprofessional didn’t know how to assemble the bed I have to guide them in entire process plus they broke the upper part of the bed and use drill instead of Allen key which cause more damage to the furniture on top of that they undo 5 times in so many parts assembly

poor quality! the base of the bed is very thin every time I sit down or turn around the bed squeaks so frustrating that something new and you think it will be comfortable is so defective and will make your nights more stressful

I paid $189 to Wayfair for bed assembly, expecting a smooth and coordinated experience. I ordered the bed and carefully scheduled everything, assuming the delivery and assembly would be aligned. But I found out that Wayfair's so-called “scheduled delivery” doesn’t actually include a scheduled delivery date. The bed was delivered on a completely different day than expected, with no coordination or notice. Because of this, the assembler didn’t come on the same day, and the boxes were left outside. The bed was too heavy to move alone, so I had to pay someone else out of pocket just to bring the boxes inside — on top of the $189 I already paid Wayfair. When we finally opened the boxes, one of the side rails was completely broken in half. Not just scratched — snapped in two. It took two weeks for the replacement part to arrive. Then, when we attempted to assemble the bed again, we discovered another part was damaged. On top of that, the bed also had visible chips and finish issues. This experience was frustrating from start to finish. Wayfair completely failed when it came to scheduling, communication, and product quality. I paid extra expecting a smooth process, and instead ended up with delays, damage, extra costs, and a poor-quality product. I won’t be ordering large items from Wayfair again.

the bed is very beautiful and comfortable I love it it is like in the photo

Not worth the effort to suffer through 4 failed delivery attempts. The “white glove delivery service” is a joke. Wayfair outsourced to Maersk and they couldn’t seem to show up on our scheduled dates, or at least not with the bed on their truck. The bed is also poorly made (by manufacturer) so nothing lines up exactly flush as it should. Also, it says it requires a box spring. In the photo there is not a box spring. Once it is on the bed, the mattress is raised up that much higher than shown in the photo by wayfair. It’s misleading. Wayfair has lost my business over this bad experience.