I hope I’ll be coming back to update but the verdict is still out. I just received this tree and got two bottom sections and a top piece. No middle! I called customer service and a replacement part was ordered but I wasn’t convinced that the representative understood what was wrong so I had serious doubts that I'd actually get the part that’s missing. When I received the email detailing the replacement part order, it fortunately detailed which piece of the tree was ordered and it was not the missing piece at all. It was a piece I did receive. I called again, felt better about this customer service rep but the replacement piece wasn’t going to arrive for two weeks! This is a Christmas tree I was hoping to put up immediately. She then said she’d order a new tree and it would only take a week. She sent a prepaid shipping label so now I’m saddled with getting a very heavy package to Fed Ex! I’m still not happy that it will be another week. I guess free shipping doesn’t get you next day or two day delivery.
UPDATE: The replacement tree did indeed come in when promised and had all correct parts! It’s a beautiful tree and perfect for my space. Now on to the hassle of returning a very large box that I cannot manage by myself. (Was afraid if I sent it back before I got the replacement, the new tree would have no bottom and two middle pieces!)
