American Standard Pull Down Touchless Kitchen Faucet 4931380.002_

A faucet where water stops coming out is like living in a home without indoor plumbing. As a contractor, I purchased this faucet and installed it. Installation is not as easy as most, but when it was finished, the faucet was great. Until it wasn't. The faucet head, over time, cloggs up do to normal water deposits. American Standard replaced the ENTIRE faucet for me about 1 1/2 years after the initial installation, now about 2 years later, it is clogged again. We are retrieving water from the back yard hose bib for the kitchen sink. Really? in 2023!? I called again and was met with roadblocks to getting this fixed. The CS rep said, "Yes, we know it can be a problem with hard water." First, hard water exists in almost ALL of the USA. Second, why would you design something you KNOW has a high failure rate? Why isn't there a "pre filter" on this faucet then?

Very nice faucet and blends well with our new kitchen renovation.

This faucet was used in the updated kitchen of our newly purchase home. We were thrilled with hands-free technology. Turns out, this product is the Mercedes/BMW of faucets; pretty and expensive, but ultimately junk and a hassle. Water-flow from the nozzle started slowing down, then buzzing, then squeaking, now nothing. The irony of this faucet is that it went from hands-free to having to squeeze it with one hand at all times.

When I wave my hand the water comes out extremely slowly. When I turn the faucet off manually then right back on water comes out normally. Faucet has been working perfectly for 3 years now. Am I doing something wrong?

hi there, I just purchased this faucet and don't know why the water won't shut off all the way in auto mode? can you help? I sent a email and have been waiting on hold with A/S for 47 minutes. it would be appreciated for the answer. thanks mike