Almost all the reviews on this item are negative and related to quality. This is not a fair take AT ALL. Please allow me to give some perspective for anyone considering this item. I work for a locally owned electrical distribution company in the Omaha, NE area. Since 2010 we have sold approximately 1,200 of these units (as of Dec 2022), and in all that time only 7 of them have been reported as defective. Keep in mind we are a very small company compared to many around the nation who sell this same item. Only 14 (at time of review) people have reviewed this item on NuTone's website and rated it poorly for quality. When you consider that a door bell is a background type of item which, if working properly, you don't think about at all, it makes sense that virtually no one thinks to log on to NuTone's website and give it a good review. On the other hand, if an item happens to go bad people get understandably angry and want to make their frustrations known. So, you end up with a tiny handful of negative reviews and no positive reviews on what is actually a quite good and dependable product. Just some food for thought. This is actually a very good item for the price. Don't let the miniscule amount of angry reviewers skew your perspective!

Chime making a low buzz, determined the door bell was depressed, fixed that then the unit wouldn’t work. When I opened the cover parts fell out.see photo.

My builder installed this unit and in a short time, it stopped working. Like most of the other reviews, I opened the unit and a plastic piece and a spring fell out. I guess builders buy them because they are cheap. I expected better from NuTone.

Sir/Ma'am, My doorbell was used today. It rang once and left a loud humming sound. I opened the case and two small plastic pieces fell out, as well as, a spring. Only used about twenty times. Any assistance will be greatly appreciated. Please see the photo enclosed. Respectfully,

Our house is about 20 months old and the door bell has stopped working, I pulled the button on the front door to see if there was any loose wires, none. I also noticed that the button light was not on? I proceeded to the door bell and when I pulled the cover off a spring and part of a white plastic piece fell out( after reading all the comments, it looks like a common issue). This is a poorly designed product and I would think it would last longer than about 20 months.