Robinet pour salle de bain large M-Dura 8221

I ordered this in good faith. it was actually out of stock, I was sent partial , and told in order to get a refund I would have to send the one piece at my own expense. by the way, my purchase was done with the help of an associate on the telephone who wrongly assured me it was in stock and would be on its way to me. I am disputing this charge and was told the "this happens sometimes."