The product looks great, extremely clever mounting system that's very easy to install. Just watch the video and you'll be set! That said, I have to give this product a single star, and I can't recommend 100% because of the vendor service. One of the mounting points simply detached from the tile after 5 months. The basket was installed in a brand new bathroom remodel, on new tile. The tile was thoroughly cleaned, then prepped with the included pads. I reached out to Wayfair for assistance, and they replied immediately, and then realized that they had to work with the manufacturer (Innovative Products) to provide a replacement part (Wayfair customer service was top notch!) Once the request was passed to the vendor, that's where the service took a downturn. Very slow responses, poorly written email messages. I finally received a cryptic email that stated that they needed to confirm address and billing info for shipping, and that they had sent payment verification requests twice, though I never received them. I ended up having to call them. A very nice man helped me, but said I have to pay $10 for shipping for a warranty replacement part. In essence, he implied that if the company position was that if the adhesive came free, it was an installation issue, and not a product issue. There was "no way" the adhesive came free, as "we test all of the tubes". We have have two other products in Wayfair's "no drilling required" product line, which are still firmly affixed to the tile, and look and function great! Anyway, it's been almost a month, and we still don't have a fix. I paid the $10 and they are supposed to ship it today or tomorrow. My two takeaways are this: 1. This review isn't so much about the product itself, it's about the slow service and the fact that you will have to pay shipping for any in-warranty replacement parts. 2. Innovative products' slow responses, and lack of clear communication have really dragged out this process. Sometimes it just takes a phone call to clarify things, which is why I just ended up calling them to resolve this. It IS a really nice product (even though it's a little expensive) and you will love it. The mounting system is so slick, and the fact that you don't have to drill into your tile to mount it is the best feature.

It was a real and expensive disappointment upon unpacking. The visual approach to the online advertising of the product led me to believe it was a suction shower tray versus "no drill" with adhesive. The return process was so costly that I settled for the $17 refund/credit. Small recompense for the $70+ I spent on buying it and I still owe you money. Makes me not want to order anything from Wayfair again. Very disappointing on my end, but very good for you as I am sure that the rate of returns has dropped substantially with the excessive cost of shipping a product back to yu.

Loved it. Works perfect with no drilling required!

Loved the look. Then it broke :(

Perfect solution for no holes in the tile!