I am adding my final update to the top of this review. Woodbridge did reply to my emails after I found the correct contact site. I still demand that online businesses become much more friendly when it comes to contacting customer service. I should not have to search the internet for hours and send emails to multiple locations hoping I have thrown out enough messages in a bottle that I magically connect with someone. This information should be in the forefront and easily accessible. This is my rant but these companies are letting the bean counters rule their management. It is time to recognize that such a system will result in horrible customer satisfaction. Woodbridge could have gotten a four star review or possibly five if I had been able to easily communicate with customer service. Unfortunately, this is not only a Woodbridge issue. It is the standard business model. Businesses are just limiting the funds and attention to customer satisfaction. It is obvious to everyone reading this review. End of rant, read on to see my original review. My tub cracked after about three months of use. I contacted Wayfair, they said they only handle problems in the first 30 days. the one year warrantee is from Woodbridge. Woodbridge does not offer a phone # that I can find and their web site is mostly made for sales. I asked Woodbridge for help via their online form. Have heard nothing yet.
Update, three days later, still no contact from Woodbridge. Very difficult to find a way to contact them. I have only found one general contact form on the tubs page.
I added seven photos to show the quality of the install and then the cracks which are difficult to photo as it is a white on white in front of a window but I think the photos my wife took show them clearly. The longest crack is about 6 inches long now and they seem to be growing or at least they are becoming more visible as time goes by.
