If something is broken, then you are stuck with an unusable equipment because there is no support by either the vendor or Mayfair. I ordered the Mikolo Home Gym from Mayfair on June 30 and promptly received it on July 3. The machine appeared solidly built, the assembly was complex and took many hours because so many parts and steps are involved, but the instructions were clear with drawing for each step of the assembly. Unfortunately 3 weight stack pieces (identified as B3 in the assembly manual) and cable A (identified as F2 in the manual) arrived damaged. I sent an email to after-salegym-mikolo.com as per instructions in the manual. They replied asking to submit the request through Mayfair which I did. I received a notification that the parts were shipped and I would receive them by July 31st. I didnt receive them. They updated the delivery to August 8. I didnt receive them. I check on FEDEX with the tracking number and found out the sender had cancelled the shipment on July 29 (two days before its original delivery date). I sent many emails to Mikolo and Wayfair, with no responses from Mikolo and no resolution. Finally on August 9, I got a response from a Mayfairs service rep who apologized and offered to pick the home gym from my house and either deliver a new equipment or refund my money. I replied saying asking doe the refund. Mayfair replied that I was not entitled to refund because more than 30 days were passed from the delivery, contradicting what their service rep offered the day before. Finally on 813 I received Cable A as a small FEDEX package. I still didnt receive the damaged weight stack pieces.

It came in 4 boxes and took about 6 hours to put together with help. Definitely was challenging because of the number of pieces and the instructions confusing, but it all fit together nicely. The cables feel smooth and I love how everything is adjustable.

I love this set!

Great experience!

My all in one gym is amazing, was a lot easier than expected to put together. The instrucrions are clear but most of it is common sense. I don't have to pay gym membership anymore and get a full body workout @ home. I would definitely recommend this.