Foyer électrique Carlill

Very satisfied.

I was really excited to receive this fireplace. It was missing some important screws and also did not have the necessary holes drilled in place to attach the fireplace insert to the base. I will need to drill the holes myself and hopefully not to damage to the base, since it’s resin. I’m a little disappointed on this item since it wasn’t ready to assemble right out of the box.

Absolutely love this fireplace. The size is perfect for a smaller bedroom but it sure does add to the ambiance of the room. Love that you can have the flame effect on without having the heat on. You can set a timer or let it be on all night.

Originally I was going to rate this a 1 because of the confounding experience I have had with this unit. First of all, package comes very well packaged, so unit showed up with no damage or missing pieces. It’s is a heavy box, and so getting it out of the box can be a challenge if you are by yourself. I laid it down gently and pulled it out myself. What has me frustrated is, you have to adhere the heating element into the panel using small screws through a narrow opening. When I read the instructions it appeared that there should have been predrilled holes which then one can use a Philips screwdriver to put in the screws. Well there are NO predrilled holes. Contacted Wayfair and they shipped another unit out after some back and forth. Overall pleasant experience. However, after receiving the new unit, it did not have predrilled holes either. So I assumed I read things wrong. But try as hard as I might those little screws were not going into the panel using a screwdriver. Sigh….so after some adjustments to our various drill bit attachments, we were able to make a long drill bit which allowed us go through the narrow opening and drill all (6) screws in. Too many complications. However, the unit is cute enough, maybe for a small cabin or rec room that needs heating. So if you take the above experience into consideration, this furnace might just work for you. The actual unit itself once assembled is just fine, it’s the assembly that was frustrating.

Ok! So I rated this 3 stars because it was defective it wouldn’t go pass 73 degrees on the remote which was the only way to operate it. It came almost fully assembled and was easy to install. I contacted customer service and will be sending out a new one. CS was easy to resolve my problem. Thanks wayfair