I was able to put together during the snow storm. Insert came last but I did need assistance and a power drill to get the screws put in. One was missing but I had one that worked. I also needed a new remote and CS got it FedEx with 2 days. No complaints and if you’re sitting on the fence go for it!!

I was very impressed with the quality and style of the fire place. It looks better in person and most of all it looks so elegant in my family room. I will enjoy the fire place for a long time. Thank you for all your great items and your wonderful service. Your staff is always so helpful and kind.

It's perfect! Adds great ambiance to the family room. Have received many compliments.

Product extremely well made. Solid hard wood. Heater works well. Number of flame choices. Number of temp choices. The only reason I didn't 5 stars is the unit does not have a blower, at least I haven't found it.

Cannot possibly give review until it’s assembled and working. Happy except for a small piece chipped off the frame. We found it when opening box; we’ll try to work around it if possible.