When I opened my shipment, it was immediately apparent that the lamp was missing a critical linkage pin holding up the lamp head to the lamp arm. Because this part was missing, the head of the lamp was unsupported and flopped down rendering the lamp useless. To their credit, WAYFAIR made it right. Problems happen. What matters is how problems are addressed. The WAYFAIR return process was fast and easy. Hopefully the replacement lamp has all of the required parts included this time.