I only received 2 of the 4 bar stools that I ordered. The box clearly states shipment may arrive in multiple boxes, so to wait a few days. After a few days when it didn't arrive, I submitted a web ticket, which was ignored. 2 weeks later, I used the chat function to try to resolve. I was offered a partial refund of $15 or a store credit of $20 for HALF AN ORDER MISSING! They couldnt resolve, so when I asked for a manager, they said they'd call me. After 5 minutes, they said I'd have to call them. I called, and after explaining everything again, I finally got a manager. They could not send the 2 missing stools, nor could they compensate me for them. The manager was only able to offer a 25% credit for the missing stools, even though 50% of my order NEVER SHIPPED. The only other option was to ship back. I've already paid for assembly and discarded the packing materials - so this isn't a good option for me. I reluctantly accepted a 25% credit and learned a lesson - WAYFAIR CUSTOMER SERVICE DOES NOT HAVE THE AUTHORITY TO FIX YOUR ORDER IF SOMETHING GOES WRONG - BUYER BEWARE!
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