We ordered two of these items. One was packaged well with instructions and required tools. The second one was packaged differently - it had a different chain, no instructions, the bolts were clearly used and partially stripped, and the white cushions are stained. It looks like one of these items was a return. Disappointed in the quality control of sending out a returnedused item in poor condition. I assembled the returned one first and didn’t notice the quality difference until I opened the second one. We are going to have to buy replacement cushions for this set since it can’t be used without them - it’s hard to tell in the photo but the support pieces are not thick across the bottom so you can’t use it without the cushions.

Installation is not Easy…it took Allmost 3 hrs and you need to add few rings to adjust the height