Update: As of June 13th, I received a replacement grill and was instructed to keep the initial grill as Wayfair does not want it back. Not thrilled about that as this is a heavy item, I live alone in a small townhouse, and I am unable to move it very well by myself! I would have preferred they send someone to pick it up.
At any rate, I carefully unboxed the newly delivered grill so I could try to figure out how to fit all the pieces of the original grill back into it's box. What I discovered is that the EXACT SAME PIECE of hardware that is missing from the original grill is also MISSING for this 2nd grill. I am now stuck with TWO grills that I have to figure out what to do with. Again, Wayfair does not want the initial grill back. I'm extremely disappointed in both Charbroil for their lack of quality control and Wayfair for a) not checking to be sure the missing part was included in the 2nd shipment; b) for leaving me STUCK with two very large heavy items that I need to figure what to do with. The part is clearly listed and diagramed in the Charbroil instructions booklet. (see photos) It is a necessary part. Maybe I'm the fool for purchasing this item in the first place, but I went with the Charbroil as it is a national brand I recognize. Where is quality control and pride in our products we produce?? Frankly, I would really appreciate Wayfair stepping up and taking action on this in way of a refund, taking back both grills and a serious discussion with Charbroil regarding quality control and their lack thereof. Who knows how many of these grills Wayfair has sitting on a pallet with the exact same issue. Very frustrating
The carton was in fairly good shape but I am missing a major piece of the frame to hold the frame together. Also the firebox has a 2.5 inch long area missing the powder coat paint inside
