I am totally disappointed in this purchase. Don't get me wrong, the product is good but, customer service is bad. During assembly I damaged a couple of parts. I called the customer service number in the assembly instructions. It said call 24/7 Sunday- Monday. I called on a Saturday and kept getting message "no one available to take your call and our would disconnect. Sunday someone called me, 1st thing that made it hard was the lady spoke very bad English. Trying to explain my issues was very difficult. The call ended, but nothing came out of that call. I then emailed the address in the assembly manual. I got a reply back the next day stParts. they don't supply extra parts. What am I supposed to do know? This $900 gazebo is a pile of junk now that I can't purchase replacement parts. This isn't a Wayfair issue, it's a seller issue. My next move will be to get ahold of Wayfair and set of they can help.