The product itself is great. The service "pro" Wayfair sent out was not. He did not center the pergola on the concrete foundation, did not bring the appropriate tools to drill in concrete so he went and rented a hammer drill and came back the next day but it was too big for the screws that came with the pergola. He drilled two holes with the wrong size drill bit, and then didn't install all the screws to secure it to the foundation. We're praying it doesn't blow over before another service pro can get out there to fix it. Once it's fixed we're going to have holes in our concrete that will have to be repaired.

One year ago I bought a cheaper pergola from another company; it had the nylon roof you pull back with a cord, no side screens available. The roof was flimsy and noisy whenever there was a breeze, and if you forgot to close it tight before a rain, the weight of the water was going to tear it . It actually wasn’t 10x10 as advertised, maybe 9x9, and the sun came under the east & west sides, no you were seldom shielded from the sun. So I tried Wayfair after noticing my neighbor’s, got the same one only I ordered the pulldown screens for 2 sides. It also has a louvered metal roof ( huge improvement), we love it! I hired a local company to assemble it ( my neighbor again), took 3 men about 7 hours. Notice my neighbor’s Wayfair pergola in the background, with curtains).

Is exactly what i wanted the only thing im disappointed is the finish to detail. Under spray paint. Chips on the panels over all i love it.

Simply love this pergola, I love my backyard and so do my dogs

I couldn’t be happier with this pergola and shutter wall system. The quality of the aluminum is excellent, everything feels solid, and once it’s anchored to concrete, the structure is extremely sturdy. I installed the pergola and fixed shutter wall myself, and while it takes time and patience, the instructions were clear and all of the parts fit together well. The shutter wall adds a lot of privacy without making the space feel closed in, and it gives the pergola a clean, modern look. The charcoal finish looks even better in person than it does in the pictures, and the louvers operate smoothly. It has completely transformed my backyard and looks like a professionally installed outdoor living space. If you’re looking for a high-quality pergola with a premium appearance, I would absolutely recommend this product. I would buy it again without hesitation.