Overall the gazebo is nice and sturdy, very satisfied with it, it took 2 days to assemble it. - The plastic wrap on the roof panels is a pain in the a** to remove, took 6 hours with people on it to get it done - The only reason I gave 4 stars instead of 5 is because the company took 5 WEEKS to ship the package, had to call wayfair client service a couple times to get to know what was happening

Beau Gazebos, toutefois le toit est mince. Dès morceaux du toit sont partis au vent les hiver dernier.

It was quite a journey from ordering to assembly. The Gazebo shipped in 2 boxes but, unfortunately, the first delivery had only Box #2. I contacted a Supervisor and was pleased with a substantial credit to my credit card for the inconvenience. I was told Sunjoy would only resend the entire order and that I could keep the original Box #2, no charge. As I was awaiting the replacement shipment on delivery day and had called to check on status of delivery, I was told by another Supervisor that the "Replacement Order" had arrived at the warehouse earlier in the week but the box and contents were damaged. So . . . Wayfair sent the damaged Gazebo back but failed to let the delivery company know. The Supervisor, again, pleased me with an additional substantial credit to my credit card for the inconvenience. The 3rd shipment arrived and a contractor (and 2 man crew) I had hired began assembly. Here are key points on the assembly process: 1.) The assembly took a full 2.5 days to complete by a licensed contractor and crew. 2.) The Manual is absolutely needed for success! It would be helpful if the dimensions (length) were added to the parts descriptions. 3.) Buyers should be aware that IF the Gazebo is being placed on a surface that is NOT completely level, it may be necessary to trim the wooden posts, per laser level results, to assure complete balance and a safe structure. 4.) VERY important to secure legs to ground as the large roof area will be affected by strong winds. 5.) Roofing Sheet Metal Panels - Good news, bad news: The panels are lighter weight and and prone to denting and possible scratching on the finish so HANDLE W/ CARE! All the panels are shipped with a plastic film on both sides of each panel. This protects the glossy finish from scratching (Good) but it is a VERY time and labor intensive process (Bad). Definitely worth it in the end but build in extra time in the assembly process. 6.) The wooden posts, supports and joists are a soft wood finish and may "bruise", so handle w/ care. Overall, we are pleased with the Sunjoy 12x20 Gazebo! It provides a good sized space for a couch, 2 lounger chairs, 2 ottomans, cocktail table, end table and rattan storage box. It also has room for a 5'x3' table and 6 chairs. We added an overhead fan/light combo (additional support beams were installed by the electrician), 4 electrical outlets, and Bistro style dimmer style string lighting for additional light and ambiance. The support and compensation from the Wayfair team was impressive.

Beautiful once is all put together however, this is 4 men job. Instructions were easy to follow but, the double sided clear plastic protective cover it’s very hard to remove and time consuming. I hired 3 men but I ended joining them to help with the plastic removal Also the company can do better whit the protection going forward it because it have scratches here an them

The structure is nice, but the roof rusts within the first year.