We had a problem with assembly because the left (L) armrest does not align with chair base. Assembly was easy enough but the hardware is hidden under base of chair and we though it was not included, but, we found it! However, the problem was the alignment of L armrest to base. Cannot properly attach the left armrest and need a replacement. The nightmare comes in with CONTACT with distributer. You cannot speak to a person, everything has to be done through e-mail. They want photos sent, I can understand that, however the photos exceed what I can send even just one. I am a senior and this is just getting crazy!