Tapis beige / ivoire touffeté à la main Damask

This rug is beautiful and feels great under foot. I ordered a 2x3 as a sample before ordering a 9x12. The first 9x12 came with a stain on it. Wayfair quickly sent a replacement. The replacement had a quarter size hole in it! I don't think this is Wayfair's fault but a factory issue. Wayfair issued a refund but will not take the rugs back. I was told to discard or donate. This was a huge inconvenience given the size of the rugs. I don't have the guts to try it a 3rd time and will look elsewhere where quality can be assured.